Refund policy

RETURN POLICY

Thank you for choosing DeanJo for your made-to-order clothing needs! We take pride in our craftsmanship and want you to be completely satisfied with your purchase. Please read our return policy carefully:**

1. Eligibility:**- Due to the customized nature of our made-to-order clothing, we do not accept returns or exchanges for reasons other than manufacturing defects or errors on our part.**

2. Manufacturing Defects or Errors:**- If you receive a product with a manufacturing defect or if we made an error in processing your order, please contact us within 7 days of receiving your order.- We may request photos of the defect or error to assess the situation and determine the appropriate course of action.**

3. Return Process:**- To initiate a return for a manufacturing defect or error, please contact our customer service team at info@bydeanjo.com.- Once your return request is approved, we will provide you with a return shipping label.- Please pack the item securely in its original packaging, if possible, and include the packing slip or a note with your name, order number, and a description of the defect or error.- Affix the return shipping label to the package and drop it off at your nearest shipping location.**

4. Refund or Replacement:**- If your return is approved, we will offer either a refund or a replacement, depending on the availability of the product.- Refunds will be processed to the original method of payment within [number] days of receiving the returned item.**

5. Shipping Costs:**- We will cover the cost of return shipping for items with manufacturing defects or errors on our part.- Customers are responsible for return shipping costs for any other reason.**

6. Custom Orders:**- Custom or personalized orders are non-returnable unless there is a manufacturing defect or error on our part.**

7. Contact Information:**- If you have any questions or concerns about our return policy, please contact us at info@bydeanjo.com.Thank you for choosing DeanJo for your made-to-order clothing! We appreciate your support.